Acquire a single view of your customers with our advanced document archive.

Harness the power of our CX Platform document archive to search and view an exact replica of your customer correspondence including email, SMS, print, digital forms and scanned documents.

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CX Platform > Document Archive

Secure, scalable document archival and retrieval to meet your customer experience, compliance and regulatory needs.

Built on market leading cloud infrastructure, our enterprise-scale document archive provides your customers and internal teams with access to all your customer correspondence in real-time.

Archival and Retrieval

Securely archive and retrieve all essential communications sent to your customers in real-time.

Search, retrieve and resend your customer correspondence

Securely access real-time customer correspondence across email, SMS, print and digital forms, including status and associated metadata.

Retrieve the actual correspondence (not a copy) sent to the customer, including rendered HTML or text and attachments.
Give your teams confidence when dealing with customers in person, over the phone or chat by allowing them to quickly access what was sent to the customer.
View and resend correspondence effortlessly.

Configurable search filter and criteria

Configure your search filter user interface, across your organisation to align your operational processes and workflows to make it easy and efficient for your team to find what they need.

Filter on customer or member identifier, name or any custom fields you configure.
Search by channel, status such as opened, bounced or unsubscribed

Archive Scalability and Performance

Help your teams and customers get what they need effortlessly with seamless volume scalability and retrieval performance.

Document storage capabilities

With the scalability and enterprise-level performance of our global hosting infrastructure, the CX Platform document archive will scale automatically to house your customer correspondence with rigorous compliance, privacy, security, and auditability.

Retrieval performance

Enabling a fast and performance focused retrieval workflow, the CX platform scales automatically to support large volume, concurrent usage across your organisation, digitally transforming your document exchange experience.

Bank-grade security

Built to support financial institutions, superannuation and government organisations our document archive delivers robust security and compliance ensuring yours and your clients data is protected.

Audit Trail, History and Document Edits

Access a complete history of communications and recorded interactions to meet your compliance, regulatory and customer experience needs.

Audit trail and history

View recorded interactions and history of correspondence across email, SMS and printed channels.

View date and time stamp of sends, opens and links clicked
View customer browser in use, IP address and location

Raw data feed for ingestion into your core systems

When needed, Chandler can produce custom, raw data audit reports to satisfy third-party and your own complex regulatory needs.

Upload amended documents or edits

Quickly and easily upload updated documents and apply to the customer record with an easy to follow user experience.

Integration with RESTful APIs

Integrate a single view of your customer correspondence into your internal and customer facing platforms with our advanced document archive.

Integrate with your internal core platforms and systems

Provide internal teams with the functionality to securely access real-time customer correspondence across email, SMS, print, digital forms and scanned documents, including status and associated metadata.

Give your teams confidence when dealing with customers in person, over the phone or chat by allowing them to quickly access what was sent to the customer.

Integrate into your customer facing digital assets

Allow your customers to access correspondence you have sent them via your digital assets, such as apps and portals.

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